
FAQ
Good questions.
Everything you need to know before your shoot. Still curious? DM us @multilivemedia.
Booking
How do I book?
Pick a service on our booking page, tell us where, see your total and choose your date. Weddings, elopements, quinceañeras and photo booths start with a quick questionnaire so we can build your quote.
Why don't weddings and quinces show a price?
Every celebration is different. Hours, guest count, locations and add-ons all change what you need, so we build a custom quote instead of making you guess. You'll have it within 24 hours.
What hours do you shoot?
Weekdays 12 PM to 7 PM and weekends 9 AM to 7 PM. Need an earlier weekday time? DM us and we'll do our best.
Do I pay up front?
Full Sessions are paid in full ($150) when you book. Half Days and Full Days need a 25% deposit to lock your date, with the rest due before your shoot. You can pay with card, Apple Pay, Google Pay, Cash App Pay, Venmo, Zelle or PayPal, or split it up with Affirm, Klarna or Afterpay on our pay page. Weddings, quinceañeras and photo booths need a 50% deposit to lock your date, with the balance due the week before. Payment plans are available through Affirm.
I don't see what I need
Send us a special request. If it's not on the site, it doesn't mean we can't do it.
Travel & locations
Do you charge for travel?
Travel is free within 50 miles of our South Austin base. Past that, you only pay for the extra miles, $0.75 a mile there and back, about the IRS business mileage rate. For example, a shoot in San Antonio is about $29 in travel. The booking page calculates it for you before you book.
Where will we shoot?
Pick your own spot or let us choose one of our favorite Austin locations for your vibe. Model Call Saturdays use our set meeting spots so everyone gets the most time.
Can we shoot at more than one location?
Yes, with a Full Session or longer. Locations close together work best so we spend the time shooting, not driving.
Do you travel out of state or out of the country?
Yes, for weddings, elopements and brand projects. Send us a quote request with your destination.
Your shoot
What should I wear?
Solid colors, textures and outfits you feel amazing in. Avoid big logos and neon. Send us your options and we'll help you pick.
Can I bring multiple outfits?
Yes. Full Sessions are made for outfit changes. On a Model Call, changes count toward your time, so come in your first look.
What should I bring?
Your outfits, any props or meaningful items, water, and a friend if it helps you relax. We bring the direction.
I've never modeled. Is that okay?
That's most of our clients. We guide every pose and keep it relaxed, you just show up as you.
Can I bring my partner, kids or pets?
Yes! Couples, friends, kids and pets are all welcome. Anyone under 18 needs a parent or guardian at the shoot.
Photos & delivery
When do I get my photos?
Sessions are delivered within a week. Weddings and quinceañeras get sneak peeks in 24 to 72 hours and the full gallery in 4 to 6 weeks.
Can I post my photos?
Please do! Tag @multilivemedia so we can share. You get a personal use license for every photo we deliver.
Will you post my photos?
We share our work on our website and socials. If there's a photo you'd rather we didn't post, just tell us.
Can I get more photos or video?
Yes. Extra edits, more time ($50 per hour) and finished reels ($50 each) can be added to any shoot.
Rescheduling & refunds
What if I need to reschedule?
Use the link in your confirmation email, or message us. We're happy to move your session as long as you let us know ahead of time.
Can I get a refund?
Paid sessions can be cancelled for a refund up to 2 business days before your shoot. Wedding, quinceañera and photo booth deposits hold your date and are covered in your agreement.
What if I'm running late?
We'll do our best, but sessions are back to back, so late starts may end on time. Message us as soon as you know.
Let's shoot
Still have a question?
Send us a DM, an email or a special request and we'll get right back to you.